Privacy Policy

Effective Date: October 21, 2025

At Peptides Vitals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with our marketing communications.

What Information We Collect

Personal Information You Give Us:

Name and contact information (email, phone, address)
Billing and shipping addresses
Payment information (credit card details are processed securely and we don’t store them)
Order history and purchase details
Communications you send us (emails, support requests)

Marketing and Communication Data:

Email marketing preferences and engagement (opens, clicks)
SMS opt-in status and mobile phone numbers
Marketing campaign sources (UTM parameters, referral sources)
Website browsing behavior for personalization
Shopping cart activity and abandoned cart data

Information We Collect Automatically:

Your IP address and location (country, region, city, timezone via Cloudflare)
Browser type and device information
Pages you visit on our website and how long you spend on them
Where you came from before visiting our site (referral source)
Shopping cart contents and abandoned cart events
Marketing campaign data (UTM parameters, campaign attribution)

We use cookies and similar tracking technologies to collect this information and improve your experience on our website.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send you order confirmations and shipping updates
Provide customer support
Improve our website and services
Send you important updates about your account or our policies
Comply with legal requirements
Send marketing emails and SMS messages (only with your consent)
Track abandoned shopping carts and send helpful reminders
Personalize content and offers based on your interests and behavior
Segment audiences for targeted marketing campaigns
Measure the effectiveness of our marketing efforts

We may also use your information for marketing purposes, but only if you agree to receive marketing emails or SMS messages. You can opt out at any time.

How We Share Your Information

We don’t sell your personal information to anyone. We only share your information in these situations:

With Service Providers:

Shipping companies (UPS) to deliver your orders
Payment processors to handle transactions securely
Email and SMS marketing platforms (Klaviyo) for campaign delivery and automation
Website hosting and analytics services
Marketing analytics providers to understand customer behavior

For Legal Reasons:

If required by law, court order, or government request
To protect our rights or prevent fraud
In connection with a business sale or merger

All third parties we work with are required to keep your information secure and use it only for the services they provide to us.

Important Note About SMS Data:

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your SMS opt-in data is never sold or shared with other companies for their marketing purposes.

SMS Marketing Program

We may send you text messages (SMS) for order updates, abandoned cart reminders, and promotional offers if you provide your mobile phone number and opt-in to receive messages.

How We Track Abandoned Carts:
Peptides Vital website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS or email.

How We Use Your Phone Number:

Send order confirmations and shipping updates
Remind you about items left in your cart
Share exclusive offers and promotions (only if you opt-in)
Provide customer support when you contact us

Opting In and Out:
You must explicitly consent to receive marketing SMS messages. You can opt-out at any time by replying STOP to any message. Standard message and data rates may apply depending on your mobile carrier. For help, reply HELP or contact team@peptidesvital.com

SMS Data Protection:
Text messaging originator opt-in data and consent will not be shared with any third parties. We use Klaviyo, our email and SMS marketing platform, to send messages, but your SMS opt-in information is never sold or shared with other companies for their marketing purposes.

How We Protect Your Information

We take data security seriously and use industry-standard measures to protect your information:

Secure servers with encryption
Limited access to personal data (only employees who need it)
Regular security updates and monitoring
PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access the personal information we have about you
Correct any inaccurate information
Delete your personal information (subject to legal requirements)
Opt out of marketing emails (click unsubscribe in any email)
Opt out of SMS messages (reply STOP to any text)
Restrict how we use your information

To exercise these rights or ask questions about your data, contact us at team@peptidesvital.com

Cookies and Tracking

Our website uses cookies to:

Remember your preferences and shopping cart
Track shopping cart abandonment to send helpful reminders via email or SMS
Analyze website traffic and usage patterns
Enable marketing automation and personalized campaigns
Measure effectiveness of email and SMS communications
Provide personalized content and offers
Enable certain website features

You can control cookies through your browser settings but disabling them may affect your ability to use certain features of our website, including shopping cart functionality.

Location Data Collection

We automatically collect approximate location information based on your IP address using Cloudflare’s geolocation services. This includes:

Country
Region (state)
City
Time zone

This is not precise GPS location data. We use this information for:

Fraud prevention and security
Website analytics and understanding our customer base
Customer segmentation for relevant marketing communications
Compliance with regional regulations

Data Retention

We keep your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

Typically, we retain order information for 7 years for tax and legal compliance purposes. Marketing data is retained while you remain subscribed to our communications, plus a reasonable period after opt-out to ensure we honor your preferences.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing any information.

Children’s Privacy

Our products and services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it immediately.

International Users

Our services are based in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from your home country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page and update the effective date. For significant changes, we may also notify you by email.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: team@peptidesvital.com
Website: https://peptidesvital.com

We are committed to resolving any privacy concerns you may have.